7 murdered babies. Attempts to murder 7 more. A hospital’s reputation in ruins. (Oh – and another inquiry to report on all the lessons to be learnt. Like the ones not learnt from previous inquiries. Just as these ones won’t be.) It is not too cynical to say that care for the hospital’s reputation –… Read more »
She had to go. You simply cannot have the CEO of a bank unable to understand that if a journalist asks you about a live story involving confidential details about a bank customer, the only possible response is “I can’t talk to you about that.” Especially not when a few days later you will be… Read more »
Delighted to be writing a column for Global Relay. My first one can be found here. No prizes for guessing that it’s about turning small problems into crises. Not on purpose, of course. But through indifference, delay and denial. Extracts from a talk I gave on this topic can be seen here. Enjoy!